Whether you're dealing with a one-time emergency pump-out or setting up a recurring service contract, the process is straightforward when you work with the right partner. Here's exactly what to expect when you work with ENCON Environmental Services.
The Process at a Glance
The 5-Step Wastewater Hauling Process
When you reach out to EES — by phone or through our online request form — you're connected with a knowledgeable team member who understands wastewater. We'll ask you a focused set of questions to understand your situation:
- What type of waste do you have? (industrial process water, leachate, tank bottoms, grease trap waste, contaminated groundwater, etc.)
- Approximate volume — gallons or tank capacity
- Is the material non-hazardous, or do you have reason to believe it may be hazardous?
- Do you have any existing manifests, test results, or Safety Data Sheets (SDS)?
- Location, access conditions, and any site-specific considerations (low clearance, confined space, pump-in-only, etc.)
You don't need to have all the answers upfront. Our job is to ask the right questions and guide you to the right solution — not to put the burden on you to know the regulatory details.
Once we understand what you have, we provide a competitive, itemized quote. Pricing is based on several factors:
- Waste type and classification — Non-hazardous and hazardous waste streams are priced differently due to disposal facility requirements, DOT regulations, and manifesting obligations.
- Volume — Quoted per gallon, per load, or by service frequency for recurring accounts.
- Transportation distance — From your site to the licensed receiving facility.
- Analytical testing requirements — Some waste streams require profiling or lab analysis before a disposal facility will accept them. We'll tell you upfront if that applies to your material.
- Access and equipment needs — High-volume vacuum trucks, roll-off containers, or specialized tankers may be required depending on the job.
We work to turn quotes around quickly for standard waste streams. For complex or unknown materials, we may request a waste sample or existing characterization data before finalizing pricing.
Once you approve the quote, scheduling is fast and flexible. Contact us by phone or online and we'll get you on the schedule.
- Standard service: Pickups typically available within 24–48 hours of scheduling
- Emergency response: Same-day or next-day service available for urgent situations
- Recurring accounts: We build a service calendar around your production schedule and tank capacity
We confirm your pickup window in advance. If site conditions change — weather, access, volume — just call us and we'll adjust.
- Clear vehicle access to the tank or waste storage area
- Any existing paperwork on the waste (SDS, prior manifests, lab results)
- A designated site contact who can sign documentation
- Confirmation of the waste type and approximate volume
Our drivers are trained, licensed, and experienced with both non-hazardous and hazardous waste transport under DOT regulations. Here's what happens on-site:
Pre-job verification
The driver confirms waste type, volume, and any site-specific safety requirements before beginning work. If anything has changed since the quote, we address it immediately.
Pumping and loading
Depending on your setup, we use vacuum tanker trucks, roll-off containers, or portable pumping equipment to transfer waste from your tank, pit, lagoon, drum, or holding area into our transport vehicle.
On-site documentation
Our drivers complete all required documentation on-site, including Uniform Hazardous Waste Manifests, Bills of Lading, chain of custody records, and any applicable state-specific forms. You sign where required. We handle the rest.
Site cleanup
We leave your site clean. Any spills or drips during transfer are addressed before the driver departs.
All waste transported by EES is delivered to licensed, permitted receiving facilities — whether that's a licensed wastewater treatment plant, a hazardous waste disposal facility, or another approved destination based on waste classification.
After disposal, you receive:
These documents are your protection. If you're ever audited by EPA, your state environmental agency, or a customer conducting a vendor compliance review, your disposal records demonstrate that you managed your waste responsibly and in accordance with applicable law.
EES retains copies of all documentation. If you ever need to retrieve past manifests or disposal records, we can provide them.
Why Choosing the Right Hauler Matters
Not all haulers are created equal. Wastewater transport — particularly hazardous waste — is a federally and state-regulated activity. The wrong choice can expose your company to serious legal and financial risk.
Regulatory Liability
Under RCRA, waste generators remain legally responsible for their waste from cradle to grave — even after it leaves your facility. If your hauler disposes of it improperly, you can be held liable.
EPA Enforcement Actions
Including fines, cleanup orders, and potential criminal penalties for knowing violations of hazardous waste regulations.
Customer & Audit Risk
Many industrial customers and large manufacturers require documented disposal records from their supply chain partners. Missing paperwork can cost you contracts.
Frequently Asked Questions
What's the difference between hazardous and non-hazardous wastewater?
Hazardous waste is defined under RCRA and must meet specific criteria — it may be ignitable, corrosive, reactive, or toxic. It requires special manifesting and disposal at a licensed RCRA-permitted facility. Non-hazardous wastewater doesn't meet those thresholds but may still require permits for transport and disposal. We help you determine the correct classification.
Do I need to know whether my waste is hazardous before I call?
No. If you're uncertain, tell us what you know — where the waste came from, what process generated it, any odors or visual characteristics — and we can help guide characterization. In some cases, lab testing is required to properly classify a waste stream before transport.
What types of waste do you accept?
We handle a wide range: industrial process water, contaminated groundwater, leachate, tank water, glycol waste, oily water, grease trap waste, chemical rinse water, sump water, and more. Call us if you're unsure — the answer is usually yes.
How do I know the waste was actually disposed of properly?
Your signed manifest and Certificate of Disposal are your proof. These are legal documents. EES operates exclusively with licensed, permitted disposal facilities, and we don't cut corners on the compliance chain.
Do you serve my area?
EES operates throughout New England (ME, NH, VT, MA, RI, CT) and the Midwest. Contact us to confirm coverage in your specific location.
Can you set up recurring service?
Absolutely. Many of our customers are manufacturers, municipalities, and industrial facilities that generate wastewater on an ongoing basis. We build recurring service agreements around your schedule, volume, and budget.
